The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. We are not responsible for lost return packages. "RETURN FOR REFUND" must be clearly written on your receipt as well as the reason for your return. Please use a trackable shipping method and ship your product to the address listed on the original packaging with your receipt. If not returned, you will be subject to the full retail price of the item. Any promotional item or free gift included with the order must be returned. Items returned must be in same quality as they were when sent to you. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. To receive a refund, you must provide the original packaging and documentation. Repack the item(s) in the original packaging materials. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions. Obtain your Return Authorization Number:Ĭontact us to obtain a Return Merchandise Authorization (RMA) number. Therefore we will be unable to process any refunds or exchanges.īespoke jewelry and special orders cannot be exchanged or returned under any circumstances. Note that for hygiene reasons we are unable to accept returns on earrings. During the sales period, the purchase of discontinued items will be final. A returns authorization number (RMA) must be obtained before any item is shipped back to us. Contact us before posting any items back to Pregomesh. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Please note that the customer will have to pay for any costs that may incur when shipping the product back to Pregomesh. Return և exchanges are carried out in accordance with the law of return on precious metals of the buyer country.įor exchange, returns and refunds of items purchased not directly from Pregomesh, please contact the particular reseller where the product was purchased from.Īll items can be returned within 14 days from the delivery date, this applies to all countries. The products must be returned in their original condition and packaging.
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